Frequently Asked Questions

Where do you deliver?

We deliver to the countries available at checkout. Products are dispatched from logistics locations within the EU.

How long does delivery take?

Order processing normally takes 1–3 business days. Estimated EU delivery after dispatch is approximately 6–11 business days by economy service or 3–7 business days by express service. The exact option, price and estimate are shown at checkout.

Can I return an item?

EU consumers generally have 14 days after receiving an online order to exercise the right of withdrawal. Please read our Refund Policy for conditions, exceptions and instructions.

Do you offer exchanges?

No direct exchanges are offered. Return an eligible item and place a new order.

How can I contact customer service?

Email info@couturierista.com. We normally respond within one business day.