Returns & Exchanges

Returns & Exchanges

Shopping for luxury fashion should be effortless — which is why we offer clear and simple return guidelines.

🔁 Return Conditions

• Returns are accepted within 14 days of receiving your order.

• Items must be in original, unworn, unwashed condition, free from scents or signs of wear.

• All original packaging and accessories (boxes, dust bags, tags) must be included.

• We reserve the right to refuse a return if the item does not meet these conditions.

📦 Return Shipping

• Return shipping costs are the responsibility of the customer.

• Items must be returned using a reliable courier service (DHL, UPS, FedEx) with a valid tracking number.

• If the return involves customs or import charges, these must be covered by the sender prior to delivery.

❌ Items Not Eligible for Return

• Worn or used items

• Items clearly marked as final sale

• Products showing visible signs of wear or damage

💸 Refunds

• Once the return is received and approved, the refund will be issued to the original payment method within 5 business days.

• If the order is cancelled before it is shipped, a full refund will be issued with no fees.

❗ Undelivered or Damaged Items

• If your package has not arrived, please contact us within 21 days of the shipping date.

• If an item arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos.

📝 Return Instructions

Thank you for reaching out. If you wish to return an item, please follow the steps below:

1. Please email us:

• Your order number

• The name of the item you wish to return

• A brief reason for return (optional, but helpful)

• Clear photos of the item in its original condition

📩 Send everything to: info@couturierista.com

2. Once we receive your request:

We will send you:

• The return address

• Any additional instructions for shipping and packaging

3. Important notes:

• The item must be in original, unworn condition, with tags, box, and protective covers included

• Returns must be shipped via a reliable courier (DHL, UPS, FedEx) with a tracking number

• Returns sent via regular post or without tracking will not be accepted

• The return must be shipped within 14 days of receiving your order

• Return shipping costs are the responsibility of the customer

4. Refunds:

Once your return has been received and inspected, we will issue a refund to your original payment method within 5 business days.

If you have any questions, feel free to reach out.
Thank you for shopping with us. 🤍