Legal Info

A. Terms and Conditions

Effective date: [Insert Date]

Welcome to Couturierista! These Terms and Conditions govern your use of our website and the purchase of products via www.couturierista.com. By accessing or using our services, you agree to be bound by these Terms.

1. Company Information

Couturierista
Sole proprietorship for trade and digital services
Owner: Fides Ravlić
Address: Gornji Sroki 66, 51216 Viškovo, Croatia
OIB: 76989467416
Email: info@couturierista.com

2. Products and Availability

All products offered on our website are subject to availability. We strive to ensure all product information is accurate and up to date. Some products may be supplied by external partners and availability may vary.

3. Pricing and Payment

All prices are displayed in EUR and include applicable VAT unless otherwise stated. Payment is made securely through approved payment gateways. We reserve the right to change prices at any time.

4. Shipping and Delivery

We ship across the EU. Delivery times and costs are outlined at checkout and may vary based on your location. Delays caused by customs or external logistics providers are not our responsibility, but we’ll assist you in tracking and resolving any issue.

5. Returns and Refunds

You may return most unused items within 14 days of delivery. Products must be returned in original condition, with tags and packaging. Refunds are issued after items are inspected. Please refer to our Returns Policy for full instructions.

6. Intellectual Property

All content, images, logos and materials on our website are the intellectual property of Couturierista or its suppliers. Use without written consent is strictly prohibited.

7. Privacy Policy

We collect and process your data in accordance with GDPR. Please review our Privacy Policy to understand how your data is used and protected.

8. Limitation of Liability

Couturierista is not liable for any indirect, incidental or consequential damages resulting from the use of our website or products. Products are provided “as is,” and we disclaim all warranties to the maximum extent permitted by law.

9. Governing Law

These Terms are governed by Croatian law. Any disputes shall be resolved before the competent court in Rijeka, Croatia.

10. Contact Us

If you have any questions about these Terms, please contact us at:
📧 info@couturierista.com

B. PRIVACY POLICY

Couturierista values your privacy. We are committed to protecting your personal data and being transparent about how we collect, use, and store your information.

What we collect:

Name, email, phone number, shipping and billing address
Payment information (processed securely by third-party providers)
Your interaction with our website (cookies, browsing behavior)

Why we collect it:

To fulfill your orders
To send order confirmations and updates
To improve our services and user experience

Your rights:
You have the right to access, correct, or delete your personal data at any time. To do so, contact us at info@couturierista.com.

We never sell your data to third parties.

C. Shipping & Returns

Shipping:
We ship within the EU and internationally. Orders are processed within 1–3 business days. Delivery times vary by destination and supplier location.

Shipping fees:

Calculated at checkout
Free shipping on orders over €150 (EU only)

Returns:
You have 14 days from the delivery date to request a return.
Items must be unworn, unused, and in original packaging with tags.

To initiate a return, contact us at info@couturierista.com. Return shipping costs are the customer’s responsibility unless the item is defective.

D. Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small data files that help us:

Remember your preferences
Analyze site traffic and performance
Show relevant ads through third-party platforms

You can manage your cookie settings in your browser. By using our site, you consent to our use of cookies.

E. Legal Notice / Impressum

Couturierista
Owner: Fides Ravlić
Business name: Couturierista, obrt za trgovinu i digitalne usluge
Address: Gornji Sroki 66, 51216 Viškovo, Croatia
Email: info@couturierista.com
OIB: 76989467416

Registered in Croatia as a sole proprietorship.
Supervisory authority: Ministarstvo gospodarstva RH.